FAQs - Stationery Design Services
About Stationery Design and Production
1. How long does the invitation design and production process take?
Typical production time (including printing, hand crafting, assembling, etc.) is approximately three to four weeks from the date we receive your final approval. If the work is custom designed it may take longer, depending on the complexity and the availability of paper and materials. If you are going to mail materials to your guests, we generally recommend that your mail out date is approximately 10-12 weeks prior to the day of your event.
2. Can invitations be custom designed?
Certainly. If you don’t find the invitation you are looking for, we would be pleased to custom design it for you. We charge a non-refundable fee of $75.00 (CAD) for all work that is custom designed. That includes two prototype designs and online approvals. We will prepare a free estimate for you based on your design specifications, materials and the time required to do the work.
3. Can you custom design place cards and seating cards?
We can custom design place cards, seating cards and other print materials for you. Often, our customers prefer to maintain a consistent style and color scheme throughout all their print materials presented in the event. Let us know what style or design concept you have in mind, and we will do our best to coordinate all the paper and materials we have available and find the perfect fit for your creative ideas.
4. Can you print addresses on envelopes?
We can print your guests' names and addresses on the outer envelopes and print your name and address on the RSVP envelopes.
5. Can you print in a foreign language?
We can print in a foreign language; however, because we do not have all foreign typefaces, there may be limited flexibility in how the language can appear on the card. As long as you provide us with the copy in the language you prefer in the finished format and layout (exactly how you want them to appear on the card), we can print it on the paper without any problem.

About Samples
6. Can I order a sample?
Certainly. We offer our Sample Collection for $10.00 CAN (GST and shipping is included). If you decide to purchase our stationeries, this $10.00 (CAD) will be refunded from the total amount upon placing your order. Our Sample Collection includes two complete stationery sets of your choice. If you wish, some customization can be applied to the Sample Collection.
7. Can I customize the sample?
You can customize the sample by specifying paper colors.

About Ordering
8. Do you require a deposit?
Yes. Once you have placed an order, we require 50 per cent of the total amount to initiate your order. The remaining balance is due on the date your order is shipped.
9. What payment methods can I use?
We accept personal cheques, money orders, Interac e-mail money transfers and credit cards (VISA, MasterCard, American Express and Discovery) through the PayPal website. PayPal is an easy, convenient and secure online payment method. If you opt to pay via credit card, we will send you an e-mail with a link that will take you to PayPal’s secure invoice page, where you will see a summary of all the items that you have chosen to purchase.
10. What is your return policy?
We make our every effort to satisfy our customers, but if for some reason you are not happy with our products, please contact us to explain your concerns and we will send you a return request form. Because the stationeries are tailor made to suit you (your wording, your choice of typeface, your papers, etc.) we will return 50 per cent of the full amount minus shipping and handling costs. All items must be in the original package and in the same condition as when they were shipped. Custom designed items are non-refundable.

About Shipping
11. How long will it take for me to receive my orders?
Shipping time and cost will vary depending on the destination. We offer three levels of shipping service, and for reference purposes, we have listed approximate shipping times below.
12. Can you ship to international locations?
Absolutely. Based on the address you provide, we can let you know the estimated shipping time and cost. Clients are responsible for all appropriate custom duties and brokerage fees.
FAQs - Page Layout Graphic Design Services
1. What software do you use to design the document?
We use Microsoft Word, Excel, PowerPoint, Publisher and Adobe Creative Suite Application, including PhotoShop, Illustrator and InDesign
2. What is your pricing?
All page layout and design services are charged on an hourly basis. The cost depends greatly on the complexity of the project. For a more accurate appraisal, please contact us here. We will provide you with an estimate within two to three business days.
3. Do you offer data processing?
The need for data processing really depends on the project and the type of document being prepared. If you have any questions regarding data processing, please send us an inquiry, outlining your project requirements in detail, and we would be pleased to answer all your questions.
4. Do you provide printing services?
We use outside commercial printers for all printing and finishing work. If your project requires printing and finishing, the printing costs will be included in the estimate that we provide for you.
5. What kind of information do you require from the client?
Depending on the scope of the project, we ask clients to supply a corporate logo, standardized color scheme, images and copy writings.
6. Can you explain your work process?
Our work process is described in the Details section of our process page. However, if you have any further questions regarding the work process, please send us an e-mail. We would be pleased to provide you with answers.