What is your turnaround time for invitations?
Typical turnaround time (including design, layout, printing, assembling, etc.) is approximately three to four weeks from the date we receive your information (wording, choice of fonts, colours etc.) and 50% deposit. If the work is 100% custom designed from the scratch, it may take longer, depending on the complexity and the availability of paper and materials. If you are going to mail invitations to your guests, we generally recommend that your mail out date is approximately 12-14 weeks prior to the day of your event. If your guests are located overseas, please give an extra 2 weeks for them to receive your invite and send the RSVP card back to you.

Do you have a retail store?
No. We are an online store. However, for local customers, we are happy to meet face to face to show our sample invitations and other event stationeries, paper options and colour swatches to discuss the design details. Please do not hesitate to contact us for 45-minutes free consultation.

Can invitations be custom designed?
Yes. If you don’t find the invitation you are looking for, we would be pleased to custom design it for you. We charge a non-refundable fee of $75.00 (CAD) for all work that is custom designed. That includes two prototype designs and online approvals. We will prepare a free estimate for you based on your design specifications, materials and the time required to do the work.

Can you custom design place cards and seating cards?
We can custom design place cards, seating cards and other print materials for you. Often, our customers prefer to maintain a consistent style and colour scheme throughout all their print materials presented in the event. Let us know what style or design concept you have in mind, and we will do our best to coordinate all the paper and materials we have available and find the perfect fit for your creative ideas

Can you print addresses on envelopes?
We can print your guests' names and addresses on the outer envelopes and print your name and address on the RSVP envelopes.

Can you print in a foreign language?
We can print in a foreign language; however, because we do not have all foreign typefaces, there may be limited flexibility in how the language can appear on the card. As long as you provide us with the copy in the language you prefer in the finished format and layout (exactly how you want them to appear on the card), we can print it on the paper without any problem.

How much do you charge for rush orders?
We normally try out best to meet your deadlines. But, if your required timeline follows under our rush order lead-time (5-8 biz days), we charge 20% additional to the total price.

Can I order a sample?
Yes. We offer our sample for $6.00 CAD (GST and shipping is extra) per one invitation.

Can I customize the sample?
You can customize the sample by specifying paper colours.

Do you require a deposit?
Yes. Once you have placed an order, we require 50% of the total amount to initiate your order. The remaining balance is due on the date your order is shipped.

What payment methods can I use?
We accept personal cheques, money orders, Interac e-mail money transfers and credit cards (VISA, MasterCard, American Express and Discovery) through the PayPal website. PayPal is an easy, convenient and secure online payment method. If you opt to pay via credit card, we will send you an e-mail with a link that will take you to PayPal’s secure invoice page, where you will see a summary of all the items that you have chosen to purchase.

What is your return policy?
We make our every effort to satisfy our customers, but if for some reason you are not happy with our products, please contact us to explain your concerns and we will send you a return request form. Because the stationeries are tailor made to suit you (your wording, your choice of typeface, your papers, etc.) we will return 50% of the full amount minus shipping and handling costs. All items must be in the original package and in the same condition as when they were shipped. Custom designed items are non-refundable.

How long will it take for me to receive my orders?
Shipping time and cost will vary depending on the weight and destination. We usually use couriers, such as Xpresspost, UPS and FedEx with insurance added. We can offer different shipping options, depending on your budget and how quickly you’d like to receive the item.

Can you ship to international locations?
Absolutely. Based on the address you provide, we can let you know the estimated shipping time and cost. Clients are responsible for all appropriate custom duties and brokerage fees.

Can you mail my invitations directly to my guests?
Yes. We do offer mailing services. We charge appropriate postage fee to the destination addresses.

What is your pricing?
All design services are quoted on individual project basis. For a more accurate quote, please contact us, we will provide you with an estimate within one to two business days.